Nusiatna, Kikona le Nungzui Muanhuai (Exit, Voice and Loyalty) ~ Pau Sian Lian
1970 kum in mipil Hirschman in tangpi tangta-te’ kipawl kizopna, sumzuak sumlei na a kipan nuntak khuasak khop na-ah a kituak kinken thei thu gil khat hong gelh khia-in, “Exit, Voice and Loyalty” cih laibu min na phuahhi. Hirschman gelhkhiat laibu pen thu vaihawmna, makaihna tuamtuam ahi, gamvai, biakna vai a kipan sumbawlna te-ah kizang kawikawi thei, pilna tampi kilakna laibu hong suakhi. Laibu sung-ah Hirschman thusun pi pen in gamsung khat hi-a, pawlpi khat ahi zongin kipawlna khat peuhpeuh lamet zahin hong khauhpaih phat lohteh, deihzah in hong hat zuahzuah lohteh, kipawlna dangte tawh tehna in a hoihna (quality) lam hong kiat diaidiai teh pawlsung lut mite-in a sepkiktheih (respond) uh nam nih na om hamtang hi, cihi. Pawl mi-te in amau kihelna pawlpi tha a ngahnawn mahmah loh uhteh taisan, nusia, kizopna teng phiatna (exit) ahihkeh tha ngahlohna, lungkim lohna teng sungkhia, kipuahphat huai a sak kikhel kul a sak tenguh pulak, kikona neihna (voice), cihte geel lakpan khat zawzaw sem hamtang hi, cih nagelh hi.
Taisanna, pusuahna, inn tuanna (exit) a omteh zong a hang tuamtuam kimu kawikawi theihi. Kipawlna pan taikhia cihteh tua kipawlna sia gawphi, cihzong hi masa pah lo theihi. Banghang hiam cihleh kipawlna a hoih zaw semsem dingin ngeina thak ah a kipuah laitak, tua khikhelna a thuak zolo te zong taikhia thei luahi. Lam gei-a kizuak a cidam huai lo an-te a nene khatin cidam na tawh kituak an limci te ne vat leh limsa lo-in duh khollo theilua, cihna ahihi. Ahi zongin hih kipawlna pan pusuak, taikhia hong kizop simsim lehlah kipawlna sung-ah siatna, lawhsapna, hong tonkhawm sak theilo kipuah phat huai thu pawlkhat om ngeingei ta-ei, cihna hipah lelhi.
Kipawlna makai te-in a pusuak te mawksak ding sangin, hunlap in kipawlna vaipuak zia, sepzia bawlzia le geelna te etphat huai mahmah pahhi. Tua ahih manin vanzuak khat in van a khotdet nop leh, makai khatin nungzui kithuap semsem ding a ut leh, kumpi khatin gam kitamkham lo-in ki-it kilemna a deih takpi leh ama’ thu bek thusa lo-in gammi, nungzui (customer) te’ dan le zia te a kipan khuahun kikheldan etdet kul tahi. Pusuahna (exit) cih leuleu pen zong teeltheih ding, belh theih ding, paina ding mun le kipawlna dang (alternative options) a om tehbek kisem thei ahih lam zong makai te-in theih gige kulhi.
Kipawlna sung pan kuamah pawl tailo, a pusuah mahmah keileh, ei makaihna a hoih man zong lah hithei, ahih keh, kipawlna dang om ngiatlohna hang zong na hithei veve-hi. Kipawlna dang a om hang ei mah tawh kibang lel, a hoihzaw tuandang om nailo phot ahih manin ki pusuak nailo zong na hithei lailai hi. Tua ahih manin eizuak van bek hong kilei den, eikiang hong kibawm, pawl lut mite kuamah a pusuah mahmah keileh tangpi sung-ah ei’ a bek a om tiuteu man (market monopoly) na hithei ahih man-in kihtat, patauh neilo-in mipi te’ lungsim ki thudon lo theihi. Ih zuak van quality hoih/hoihlo cih kha muanna om thei tuanlo hi. Belh dingdang neilo pawl sung mi-te in a thuak zawh mahmah loh te uh, a thukim zawh mahmah lo-te uh hong sungkhia zaw zeuhzeuh pah ding uhhi. Hih kikona (voice) pen mipi te suploh nading, kipawlna hoih semsem nading le khantoh semsem nading phawktheihna (awareness/quality detection) lampi khatbek hong suakta hi.
Kikona (voice) cih zenzen zong a kiko khia, pulak khia lamte’ ading ol masa hetlo hi. Hih thu, la pen genkhia mawk leng, hong ki gal bawl lua khatam?, hong ki telkhial luatam?, ka genkhiatna hangin kipuahphatna le khantohna in a piangzaw takpi mahtam ?, cihdan amau thuak kik theihding kician meelo (uncertain result) kawmkal-ah ki ip zo mahmah nawnlo-a paukhiatna ahihi. Tua bek thamloh, hih kipuah huai kasak-te genkhia leng ka tuahkhak thu ding (calculated risks ) teng ka thuak ngam mah dinghiam?, cihteng lungngaih dikdek khitteh kikona aw (voice) kisuah khiapan, kiza khapan ahih lam ih theih tel ding kulhi.
Tua ahih manin mihing te limlim lungsim puakzia-ah dangte’ huat, mi gilo pi-a hong kimuh ding ki-ut masa hetlo ahih manin, kikona (voice) zatding sangin teel dingdang a omleh taikhiatna (exit) kizang zaw pian hamtang hi, ci-in Hirschman in na gelhhi. Kikona aw ih zakleh hong ki taisan nai lo deuh hizaw phot ei, ci-in hun lapin zolding hun kinei lai cihna zong ahihi. Hihdan kidop ding le kiging ding tam neunau lak-ah kipawlna ah citak tak in a om teltal, a om tinten (loyalty) te’ manphatna hong thupi mahmah tahi. Tua mi citak, kipawlna ah om kip takin a om tinten te pen kipawlna-tawh lungsim le kha thukpi kizopna (attachment), a khauh mahmah man ahih manin kipawlna’ mungpi te na hipah hi.
Tua bang mi citak te zong patauh huailo, pusuak ngiatlo ding uhhi, cihtheih hituan peuhmah lo hi. Banghang hiam cihleh nungzui muanhuai (loyalist) cih-te pen pusuak lo ding te cihna hilo-in pusuah ma-in thu tampi a ngaihsun ngiungeu masa (rational), thu a khinkhai ngiat mite ahih manun a pusuah vet uhleh lah kipawlna nunget kik nawn ngiatlo, phawk inzong a neilo, a thu don sawm lo te hizaw kik theih uhhi.
Hih mi citak te pusuahna ah a nusiat kipawlnate’ supna uh lian diak pahhi. Tua hih manin kipawlna pan tai khia ompian, a phun kiaukiau hong omteh kisit phat kikkul ta ei cihna hi-in, kipawlna’ mungpi ahi nungzui muanhuai (loyalists) te khahsuah loh nading, kipuah kik tawm theih nading hunlap lai, kikhelna bawl nading hun hoih pen laitak ahih lam phawkhuai hi. Hih theory pen kumpi (government), sumbawlna (business) cih a kipan biakna kipawlna tuamtuam te-ah kizang thei kawikaiw theory khat ahihi. Pau Sian Lian
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